Reference

Terms & Conditions That Protect Your Play

When you open an account with us, you're entering an agreement that sets clear rules for deposits, withdrawals, betting and account access.

Account ownership rulesDeposit & withdrawal policiesDispute resolution steps
Explore the Lobby Read FAQ
ibosport 2 Terms & Conditions That Protect Your Play
HELP WITH YOUR TERMS

Where to Ask Questions About Your Rights

If you need to understand how a term applies to you, or you want to dispute something on your account, we have three direct ways to reach us. Our support team in Medan can walk you through any clause; our in-app help centre shows instant answers; and our email desk keeps a record of every conversation for transparency. Response times are fastest through the app during lobby hours; email replies come within one working day.

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds within 15 minutes during lobby hours, seven days a week. They can explain any term, help with account verification, and raise disputes on your behalf.

Email Support

Send queries to our support desk and receive a detailed response within 24 hours. Email is the best channel for formal complaints, document requests, or disputes that need a written record.

In-App Help Centre

Browse answers to common questions about account rules, payment holds, and withdrawal timelines without leaving your lobby. Updated daily with real player scenarios and term clarifications.

HOW WE PROTECT YOU

Data Handling, Security & Your Account Control

Your account data — name, payment details, betting history — is encrypted and stored on secured servers. We keep records for seven years after account closure to meet settlement and dispute obligations.

Data Encryption

All personal and payment data travels over encrypted channels. Your login credentials and wallet are protected by industry-standard security protocols. We audit our systems quarterly.

Data Retention

We keep your account history for seven years after closure to support dispute resolution and regulatory compliance. You can request deletion of non-essential data anytime via email support.

Identity Verification

First withdrawal requires ID and proof of address. We compare these against payment records to prevent fraud. Verification usually clears within two hours; we'll notify you in the app.

Fraud Investigation

If you report a disputed transaction, we investigate within 24 hours. Fraudulent charges are reversed immediately; legitimate disputes are settled per our terms or local law.

Password Control

You own your password. We never store it in plain text and never request it via email or live chat. Reset your password anytime through the login page.

Account Closure

Close your account anytime via settings. Your funds are withdrawn; your data is retained per law. Closed accounts cannot be reopened; you'll need to create a new one.

What Players in Semarang and Across Indonesia Ask

These answers cover the most frequent questions about our terms — from deposit holds to account eligibility, dispute timelines, and what happens if you want to close your account.

Our first-withdrawal hold protects against fraud and money laundering. We compare your ID and address against your payment records. This usually takes two hours. After verification, future withdrawals from the same payment method clear without delay. We'll notify you in the app as soon as verification is complete.

If your deposit via DANA, OVO, GoPay or QRIS doesn't arrive within one minute, we investigate immediately. If the charge shows on your bank statement but your wallet is empty, we credit you manually within 24 hours and provide a receipt. Contact live chat with your transaction ID and we'll fast-track the refund.

Bets are final once resolved. We don't reverse settled bets or game results except in cases of technical malfunction. If you believe a game malfunctioned — a crash didn't register, a spin froze mid-round — report it within 24 hours with screenshots. We investigate and credit your account if malfunction is confirmed.

When you close your account, it's closed immediately. Any balance is withdrawn to your registered payment method within 24 hours. Your data stays on file for seven years for regulatory and dispute purposes. You can't reopen the same account; creating a new one requires a fresh signup and verification.

Where local law permits, we offer access. Some regions restrict certain games or betting types; our terms align with those restrictions automatically. If your location changes or local law changes, we'll notify you and adjust your account access. Contact support if you're unsure whether our terms apply to you.

Yes. Email support with your account ID and request type. We provide a complete data export — personal details, transactions, bets, deposits and withdrawals — within five working days. The file is sent securely to your registered email. You can also request corrections to any data we hold.

Report a dispute within 30 days of the transaction. We investigate and respond within 14 days. If we find the charge was unauthorized, we reverse it and return funds to your payment method. If we find it legitimate, we explain why and provide evidence. Escalate unresolved disputes to our email support team for a final review.

Related Pages

ibosport 2 Indonesia ibosport 2 Casino ibosport 2 Login About Us FAQ