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How We Protect Your Privacy

When you open an account with ibosport 2, your personal information and payment details stay secure and private.

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ibosport 2 How We Protect Your Privacy
REACH US ANYTIME

Privacy Questions & Data Requests

Team online

Live Chat

Open your account and head to the chat window in the lobby. Our team responds during support hours to answer privacy questions and process data requests instantly.

Email Support

Send a privacy inquiry to our support inbox and we'll respond within 24 hours. Include your account number so we can verify your identity before sharing or updating your data.

Account Settings

Log in, go to Settings > Privacy & Security to view which data we hold, update your contact details, or request a copy of your account information in real time.

HOW WE SAFEGUARD

Security & Data Control

Encryption

All deposits via DANA, OVO, GoPay and QRIS and account logins use SSL encryption. Your password is hashed on our servers so even we cannot see it in plain text.

Cookie Consent

We use cookies to remember your login and track gameplay on your device. You can manage cookie preferences in your browser settings; blocking cookies may limit lobby features.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS partners) and our hosting provider have limited access to data needed to serve your account. They sign data-protection agreements.

Data Retention

We keep your account data for the lifetime of your membership plus 12 months after closure for financial audit and fraud prevention, then delete non-critical records.

Account Verification

When you request a withdrawal, we verify your identity by email or SMS to prevent fraud. This protects both your account and your payment method from unauthorised access.

Your Data Rights

Contact support to request a full data export, correct personal information or ask us to delete your account. We respond within 30 days and explain any legal reasons we must retain records.

Privacy & Data – Your Questions Answered

We collect your name, email, phone number, date of birth, payment method details and account activity. This is required to verify your identity, process deposits and withdrawals, and comply with regulations in the regions where we operate.

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We do not store full card or bank details; payment processors handle that securely under their own standards. Your account password is encrypted and never visible to our staff.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Request Data Export'. We'll email you a complete file of your profile, transactions and communications within 7 days. You can also contact support to request this.

Only authorised ibosport 2 staff can access your data for account support or fraud investigation. Payment processors (DANA, OVO, GoPay, QRIS) see only what is necessary to complete your transaction. We never sell or share your data for marketing.

We retain account records for 12 months after closure for dispute resolution, tax audit and anti-fraud checks. After that, we delete non-critical personal data. Some records may be kept longer if required by local law.

You can close your account in Settings > Account > Close Account. We will delete personal data after 12 months, though some transaction records must be kept for regulatory compliance. Contact support to request earlier deletion where local law permits.

Contact our support team immediately via live chat or email. We'll verify your identity, review account activity, reset your password and check for unauthorised transactions. If fraud is detected, we'll guide you through dispute resolution with your payment provider.

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