Reference

How ibosport 2 Protects Your Account and Data

Your account on ibosport 2 is built on clear terms: we handle your deposits, withdrawals and personal data according to the rules that apply where you play.

Account SecurityData PrivacyWithdrawal RulesPayment Protection
Explore the Lobby Read FAQ
ibosport 2 How ibosport 2 Protects Your Account and Data
GET CLARITY FAST

How to Contact Us About Legal Questions

Our support team is available to walk you through your account terms, payment policies and data rights. Reach out via live chat during lobby hours, email for detailed questions, or visit our FAQ section. We respond to legal inquiries within one business day on weekdays.

Team online

Live Chat

Open the chat widget in the lobby during your active session. We respond in real time to account and payment questions, including withdrawal holds and verification requests.

Email Support

Send detailed questions about terms, data access or account closure to our legal inbox. We reply within 24 hours on business days and include a reference number for follow-up.

Account Settings

Update your legal contact information, communication preferences and payment details from the Profile tab on any device. Changes take effect immediately after confirmation.

YOUR DATA MATTERS

How We Handle Your Information and Account Security

ibosport 2 encrypts your login, payment data and personal information using industry-standard protocols. We store account records, transaction histories and identity verification documents for the duration of your account plus seven years…

Encryption

All deposits via DANA, OVO, GoPay, QRIS and bank transfer are encrypted end-to-end. Your payment method is never displayed in full on receipts after the first transaction.

Data Retention

We keep your account, transaction and identity records for the full account lifetime plus seven years after closure. This supports withdrawal verification and legal compliance.

Access Requests

Submit a data access request from Account Settings or email support. We provide a complete export of your account data, game history and payments within five business days.

Password Reset

Change your password from the login page or your Profile settings on any device. We never store your password in plain text; we verify it only during authentication.

Cookie Control

Essential cookies enable login and payment processing. Analytics and marketing cookies are optional; disable them in your browser settings without losing account access.

Report a Breach

If you suspect unauthorised access, contact support immediately with your account ID. We log the report, disable your session and guide you through account recovery steps.

Your Legal Rights and Account Terms Explained

Players in Medan, Semarang and across Indonesia ask us these questions about how we handle their accounts, data and withdrawals. Read on to find answers about your rights, how payments are protected, and how to request changes.

When you request account closure from Settings, we freeze all activity immediately, initiate a final balance withdrawal to your registered payment method, and archive your records for seven years. Your personal data is deleted from active systems after the retention period, unless local law requires us to keep it longer.

Yes. Email support with your account ID and registered email, or use the Data Request tool in your Profile. We provide a complete export including login history, all deposits and withdrawals, game transactions, and any identity documents within five business days at no charge.

DANA, OVO, GoPay and QRIS transaction records are kept for the lifetime of your account plus seven years for audit and compliance purposes. Your card or bank details are encrypted and never stored in full; only the last four digits and provider name appear in your statement.

Account access depends on local law in your current location. If you relocate, notify support immediately so we can check whether you remain eligible. Some regions restrict access to our lobby; we will inform you and discuss your withdrawal options if your status changes.

Go to Profile Settings and select Edit Account Details. For your registered name, we require identity verification to change it. For payment methods, you can add or remove options anytime. Contact support if you need to correct information on a withdrawal receipt or transaction history.

Report suspected misuse to our support team immediately via live chat or email with your account ID and the transaction details. We log the report, conduct an investigation and notify you of findings within 48 hours, then guide you through any corrective steps or account recovery needed.

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your account balance, check the withdrawal against your deposit history, and confirm your identity if the amount exceeds a threshold. Standard withdrawals clear within 24 hours; high-value requests may take up to 72 hours pending additional checks.

Related Pages

ibosport 2 Indonesia About Us FAQ ibosport 2 Casino ibosport 2 Login